Jessica Chastain isn’t holding back when it comes to calling out JetBlue.
Earlier this week, the 47-year-old Oscar-winning actress took to social media to express her frustration with the airline after being offered only a $15 credit for an in-flight inconvenience. Jessica revealed that JetBlue’s entertainment system was down during her six-hour flight, which she had paid $1,500 for, and she felt the compensation didn’t match the level of inconvenience.
In a now-deleted post on X (formerly Twitter), Jessica wrote, “Thank you @JetBlue for your $15.00 credit. My flight was $1,500 and the credit is 1/100 of the money I paid you. Strange that I paid that for your flight entertainment system that didn’t work for the duration of my 6hr flight, but I guess it was worth it for this $15 credit.”
Jessica’s post was accompanied by a screenshot of her receipt showing the $15 credit JetBlue had offered her for the issue.
JetBlue quickly responded to her complaint on social media, tweeting, “We’re sorry you’re disappointed, Jessica. Please send us a DM so we can look into this.” But it seems Jessica had already gone through the motions with their customer service team, and she wasn’t satisfied with the outcome.
She followed up with another post, sharing a screenshot of the conversation she’d had with JetBlue’s customer service. In the exchange, the service agent confirmed that she had been issued the $15 credit. Jessica responded by saying, “I understand but I spent $1,500 on the flight and so did my husband. There should be some flight credit or something since I have a TrueBlue account and have been a loyal customer.”
Despite her request for more compensation, the service agent replied, “I am sorry there is not more I can do.”
The whole situation didn’t sit well with Jessica, and it’s clear she felt JetBlue’s response wasn’t enough to make up for the hours spent without in-flight entertainment on a long journey. While the airline made an attempt to address the issue, it seems the resolution wasn’t enough to appease one of their loyal customers.
